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Managed IT support
IT Support That Keeps Your Business Running
Take the pressure off your team with proactive IT support that keeps systems running smoothly.
Proactive Monitoring
We keep an eye on your systems behind the scenes to identify potential issues early, reducing the chance of problems affecting your team.
User Support & Helpdesk
Your team has access to friendly, experienced IT support when they need help with devices, software or day to day issues.
Device Management
We manage laptops, desktops and user access to keep everything consistent, secure and easy to maintain as your business changes.
Ongoing IT management
What Is Managed IT Support?
Managed IT support means having a dedicated team looking after your systems day to day, so problems are dealt with quickly and potential issues are spotted early. It keeps your IT running reliably, supports your team when they need help and removes the pressure of managing everything internally.
We take care of updates and routine maintenance to help keep systems secure, reliable and working as expected day to day.
Smaller issues are dealt with quickly and properly, preventing them from growing into larger problems that disrupt your business.
Your IT is reviewed and supported on an ongoing basis, making sure it continues to meet your needs as the business evolves.
Response targets
Defined, And Measured Against
Every request is logged with a priority and a response target. Response times are prioritised based on the type and impact of the issue, and you receive the numbers each quarter including the ones we missed.
| Priority | Example | Response |
|---|---|---|
| P1 Critical | Site down, server down, no phones | 30 minutes |
| P2 High | A team blocked, email down for a department | 2 hours |
| P3 Standard | One user unable to work | 4 hours |
| P4 Low | Requests, new starters, changes | 1 business day |
Targets shown are for the standard support window. Out of hours cover is available as an option.
Complete your technology setup
Works Better Together
Cloud Phone Systems
Cloud based phone systems supported by the same team that looks after your IT.
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AI ReceptionistsAutomated Call Handling
AI applied to specific tasks inside the systems you already use.
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Business BroadbandReliable Connectivity
The connection everything else depends on, monitored and supported.
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Common questions
Frequently Asked Questions
What does managed IT support cover?
It covers day to day management of systems, user support and proactive monitoring of key infrastructure, along with updates, security and backup.
Is managed IT support a replacement for internal IT staff?
It can fully replace internal IT or work alongside existing staff, depending on how responsibilities are defined.
How do users request support?
Support is accessed through clear contact routes such as phone or a ticketing system rather than informal requests, so nothing gets lost.
Are updates and maintenance included?
Routine updates and maintenance are handled as part of ongoing support to reduce disruption.
How quickly are issues responded to?
Response times are defined and prioritised based on the type and impact of the issue, as set out in the table above.
We already have an IT company. Can you just do the phones?
Yes, and it happens often. We work alongside them and give them the network detail they need. If they would rather we took connectivity and voice off their plate entirely, that works too.
Let Us Review What You Have
A short review of your Microsoft tenancy, your backups and your security position. You get the findings in writing whether or not you take the support contract.